<html lang="en"><head><style data-rc-order="prepend" rc-util-key="@ant-design-icons">
.anticon {
  display: inline-flex;
  align-items: center;
  color: inherit;
  font-style: normal;
  line-height: 0;
  text-align: center;
  text-transform: none;
  vertical-align: -0.125em;
  text-rendering: optimizeLegibility;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

.anticon > * {
  line-height: 1;
}

.anticon svg {
  display: inline-block;
}

.anticon::before {
  display: none;
}

.anticon .anticon-icon {
  display: block;
}

.anticon[tabindex] {
  cursor: pointer;
}

.anticon-spin::before,
.anticon-spin {
  display: inline-block;
  -webkit-animation: loadingCircle 1s infinite linear;
  animation: loadingCircle 1s infinite linear;
}

@-webkit-keyframes loadingCircle {
  100% {
    -webkit-transform: rotate(360deg);
    transform: rotate(360deg);
  }
}

@keyframes loadingCircle {
  100% {
    -webkit-transform: rotate(360deg);
    transform: rotate(360deg);
  }
}
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64h114.6c-2-21-3.2-42.5-3.2-64zm39.5 96c14.5 89.3 48.7 152 88.5 152s74-62.7 88.5-152h-177zm159.3 141.6c71.4-21.2 129.4-73.7 158-141.6h-108c-8.8 56.9-25.6 107.8-50 141.6zM19.3 352c28.6 67.9 86.5 120.4 158 141.6-24.4-33.8-41.2-84.7-50-141.6h-108z"></path></svg><span>Online Services</span></div><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 512 512" class="h-5 w-5 text-green-600 transform transition-transform duration-200 " height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M128 192l128 128 128-128z"></path></svg></div></button></div><a class="block pl-3 pr-4 py-2 border-l-4 text-base font-medium border-transparent text-gray-500 hover:bg-gray-50 hover:border-gray-300" href="/tenders" data-discover="true"><div class="flex items-center"><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 384 512" class="mr-2 text-green-600" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M224 136V0H24C10.7 0 0 10.7 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href="/feedback" data-discover="true"><div class="flex items-center"><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 576 512" class="mr-2 text-green-600" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M416 192c0-88.4-93.1-160-208-160S0 103.6 0 192c0 34.3 14.1 65.9 38 92-13.4 30.2-35.5 54.2-35.8 54.5-2.2 2.3-2.8 5.7-1.5 8.7S4.8 352 8 352c36.6 0 66.9-12.3 88.7-25 32.2 15.7 70.3 25 111.3 25 114.9 0 208-71.6 208-160zm122 220c23.9-26 38-57.7 38-92 0-66.9-53.5-124.2-129.3-148.1.9 6.6 1.3 13.3 1.3 20.1 0 105.9-107.7 192-240 192-10.8 0-21.3-.8-31.7-1.9C207.8 439.6 281.8 480 368 480c41 0 79.1-9.2 111.3-25 21.8 12.7 52.1 25 88.7 25 3.2 0 6.1-1.9 7.3-4.8 1.3-2.9.7-6.3-1.5-8.7-.3-.3-22.4-24.2-35.8-54.5z"></path></svg><span>Customer Feedback</span></div></a></div></div></div></header><div class="fixed top-20 right-2 md:right-4 z-50 flex flex-col items-end accessibility-menu-button"><button class="flex items-center justify-center w-12 h-12 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56.324-97.156-3.712-25.965-6.844-47.86-9.488-66.333C45.956 198.464 0 261.963 0 336c0 97.047 78.953 176 176 176 71.87 0 133.806-43.308 161.11-105.192L311.358 352z"></path></svg></button></div><main><div class="container mx-auto px-4 py-8 max-w-5xl"><div class="bg-white shadow-md rounded-lg p-6 mb-8"><h1 class="ant-typography text-center text-2xl md:text-3xl font-bold text-gray-800 mb-8 css-240cud">NTSA Privacy Policy</h1><div class="mb-6"><div class="ant-typography text-gray-600 italic css-240cud">Last Updated: April 9, 2025</div></div><div class="ant-collapse ant-collapse-icon-position-start privacy-policy-collapse css-240cud"><div class="ant-collapse-item ant-collapse-item-active mb-4"><div class="ant-collapse-header" role="button" aria-expanded="true" aria-disabled="false" tabindex="0"><div class="ant-collapse-expand-icon"><span role="img" aria-label="expanded" class="anticon anticon-right ant-collapse-arrow"><svg viewBox="64 64 896 896" focusable="false" data-icon="right" width="1em" height="1em" fill="currentColor" aria-hidden="true" style="transform: rotate(90deg);"><path d="M765.7 486.8L314.9 134.7A7.97 7.97 0 00302 141v77.3c0 4.9 2.3 9.6 6.1 12.6l360 281.1-360 281.1c-3.9 3-6.1 7.7-6.1 12.6V883c0 6.7 7.7 10.4 12.9 6.3l450.8-352.1a31.96 31.96 0 000-50.4z"></path></svg></span></div><span class="ant-collapse-header-text"><span class="font-semibold text-lg">1.0 Introduction</span></span></div><div class="ant-collapse-content ant-collapse-content-active"><div class="ant-collapse-content-box"><div class="py-2 px-1"><div class="ant-typography css-240cud">The National Transport and Safety Authority (NTSA) operates in a highly data-oriented environment which requires the processing and use of personal data in order to fulfil its core mandate of disseminating information to the public. NTSA is committed to high standards of privacy and security of your personal data as required under the Data Protection Act, 2019 and the regulations thereto.</div><div class="ant-typography css-240cud">This Privacy Statement explains the personal data we collect, how we process it and for what purpose. It also describes how NTSA handles your data when you use any of our services and the controls NTSA has established to safeguard your data. The Privacy Statement applies to our visitors who either physically visit our premises or our website, users of any of Our Products and services, suppliers, agents, customers and all our stakeholders.</div></div></div></div></div><div class="ant-collapse-item mb-4"><div class="ant-collapse-header" role="button" aria-expanded="false" aria-disabled="false" tabindex="0"><div class="ant-collapse-expand-icon"><span role="img" aria-label="collapsed" class="anticon anticon-right ant-collapse-arrow"><svg viewBox="64 64 896 896" focusable="false" data-icon="right" width="1em" height="1em" fill="currentColor" aria-hidden="true"><path d="M765.7 486.8L314.9 134.7A7.97 7.97 0 00302 141v77.3c0 4.9 2.3 9.6 6.1 12.6l360 281.1-360 281.1c-3.9 3-6.1 7.7-6.1 12.6V883c0 6.7 7.7 10.4 12.9 6.3l450.8-352.1a31.96 31.96 0 000-50.4z"></path></svg></span></div><span class="ant-collapse-header-text"><span class="font-semibold text-lg">2.0 Definition of terms</span></span></div></div><div class="ant-collapse-item mb-4"><div class="ant-collapse-header" role="button" aria-expanded="false" aria-disabled="false" tabindex="0"><div class="ant-collapse-expand-icon"><span role="img" aria-label="collapsed" class="anticon anticon-right ant-collapse-arrow"><svg viewBox="64 64 896 896" focusable="false" data-icon="right" width="1em" height="1em" fill="currentColor" aria-hidden="true"><path d="M765.7 486.8L314.9 134.7A7.97 7.97 0 00302 141v77.3c0 4.9 2.3 9.6 6.1 12.6l360 281.1-360 281.1c-3.9 3-6.1 7.7-6.1 12.6V883c0 6.7 7.7 10.4 12.9 6.3l450.8-352.1a31.96 31.96 0 000-50.4z"></path></svg></span></div><span class="ant-collapse-header-text"><span class="font-semibold text-lg">3.0 Collection of Information</span></span></div></div><div class="ant-collapse-item mb-4"><div class="ant-collapse-header" role="button" aria-expanded="false" aria-disabled="false" tabindex="0"><div class="ant-collapse-expand-icon"><span role="img" aria-label="collapsed" class="anticon anticon-right ant-collapse-arrow"><svg viewBox="64 64 896 896" focusable="false" data-icon="right" width="1em" height="1em" fill="currentColor" aria-hidden="true"><path d="M765.7 486.8L314.9 134.7A7.97 7.97 0 00302 141v77.3c0 4.9 2.3 9.6 6.1 12.6l360 281.1-360 281.1c-3.9 3-6.1 7.7-6.1 12.6V883c0 6.7 7.7 10.4 12.9 6.3l450.8-352.1a31.96 31.96 0 000-50.4z"></path></svg></span></div><span class="ant-collapse-header-text"><span class="font-semibold text-lg">4.0 Use of information</span></span></div></div><div class="ant-collapse-item mb-4"><div class="ant-collapse-header" role="button" aria-expanded="false" aria-disabled="false" tabindex="0"><div class="ant-collapse-expand-icon"><span role="img" aria-label="collapsed" class="anticon anticon-right ant-collapse-arrow"><svg viewBox="64 64 896 896" focusable="false" data-icon="right" width="1em" height="1em" fill="currentColor" aria-hidden="true"><path d="M765.7 486.8L314.9 134.7A7.97 7.97 0 00302 141v77.3c0 4.9 2.3 9.6 6.1 12.6l360 281.1-360 281.1c-3.9 3-6.1 7.7-6.1 12.6V883c0 6.7 7.7 10.4 12.9 6.3l450.8-352.1a31.96 31.96 0 000-50.4z"></path></svg></span></div><span class="ant-collapse-header-text"><span class="font-semibold text-lg">5.0 Retention of Data</span></span></div></div><div class="ant-collapse-item mb-4"><div class="ant-collapse-header" role="button" aria-expanded="false" aria-disabled="false" tabindex="0"><div class="ant-collapse-expand-icon"><span role="img" aria-label="collapsed" class="anticon anticon-right ant-collapse-arrow"><svg viewBox="64 64 896 896" focusable="false" data-icon="right" width="1em" height="1em" fill="currentColor" aria-hidden="true"><path d="M765.7 486.8L314.9 134.7A7.97 7.97 0 00302 141v77.3c0 4.9 2.3 9.6 6.1 12.6l360 281.1-360 281.1c-3.9 3-6.1 7.7-6.1 12.6V883c0 6.7 7.7 10.4 12.9 6.3l450.8-352.1a31.96 31.96 0 000-50.4z"></path></svg></span></div><span class="ant-collapse-header-text"><span class="font-semibold text-lg">6.0 Disclosure of Information</span></span></div></div><div class="ant-collapse-item mb-4"><div class="ant-collapse-header" role="button" aria-expanded="false" aria-disabled="false" tabindex="0"><div class="ant-collapse-expand-icon"><span role="img" aria-label="collapsed" class="anticon anticon-right ant-collapse-arrow"><svg viewBox="64 64 896 896" focusable="false" data-icon="right" width="1em" height="1em" fill="currentColor" aria-hidden="true"><path d="M765.7 486.8L314.9 134.7A7.97 7.97 0 00302 141v77.3c0 4.9 2.3 9.6 6.1 12.6l360 281.1-360 281.1c-3.9 3-6.1 7.7-6.1 12.6V883c0 6.7 7.7 10.4 12.9 6.3l450.8-352.1a31.96 31.96 0 000-50.4z"></path></svg></span></div><span class="ant-collapse-header-text"><span class="font-semibold text-lg">7.0 Social media features and widgets</span></span></div></div><div class="ant-collapse-item mb-4"><div class="ant-collapse-header" role="button" aria-expanded="false" aria-disabled="false" tabindex="0"><div class="ant-collapse-expand-icon"><span role="img" aria-label="collapsed" class="anticon anticon-right ant-collapse-arrow"><svg viewBox="64 64 896 896" focusable="false" data-icon="right" width="1em" height="1em" fill="currentColor" aria-hidden="true"><path d="M765.7 486.8L314.9 134.7A7.97 7.97 0 00302 141v77.3c0 4.9 2.3 9.6 6.1 12.6l360 281.1-360 281.1c-3.9 3-6.1 7.7-6.1 12.6V883c0 6.7 7.7 10.4 12.9 6.3l450.8-352.1a31.96 31.96 0 000-50.4z"></path></svg></span></div><span class="ant-collapse-header-text"><span class="font-semibold text-lg">8.0 Safeguarding and protection of your personal data</span></span></div></div><div class="ant-collapse-item mb-4"><div class="ant-collapse-header" role="button" aria-expanded="false" aria-disabled="false" tabindex="0"><div class="ant-collapse-expand-icon"><span role="img" aria-label="collapsed" class="anticon anticon-right ant-collapse-arrow"><svg viewBox="64 64 896 896" focusable="false" data-icon="right" width="1em" height="1em" fill="currentColor" aria-hidden="true"><path d="M765.7 486.8L314.9 134.7A7.97 7.97 0 00302 141v77.3c0 4.9 2.3 9.6 6.1 12.6l360 281.1-360 281.1c-3.9 3-6.1 7.7-6.1 12.6V883c0 6.7 7.7 10.4 12.9 6.3l450.8-352.1a31.96 31.96 0 000-50.4z"></path></svg></span></div><span class="ant-collapse-header-text"><span class="font-semibold text-lg">9.0 How to Contact Us</span></span></div></div></div></div></div></main><footer class="bg-gray-800 text-white"><div class="container mx-auto px-4 py-8"><div class="grid grid-cols-1 md:grid-cols-5 gap-8"><div><h3 class="text-lg font-semibold mb-4 text-green-500">Overview</h3><ul class="space-y-2"><li><a class="text-gray-300 hover:text-white" href="/about/who-we-are" data-discover="true">About Us</a></li><li><a class="text-gray-300 hover:text-white" href="/news" data-discover="true">News</a></li><li><a class="text-gray-300 hover:text-white" href="/gallery" data-discover="true">Gallery</a></li><li><a class="text-gray-300 hover:text-white" href="/downloads" data-discover="true">Downloads</a></li><li><a class="text-gray-300 hover:text-white" href="/contact" data-discover="true">Contact us</a></li><li><a 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href="https://app.ntsa.go.ke/revalidation" class="text-gray-300 hover:text-white" target="_blank" rel="noopener noreferrer">Dealers &amp; Garages Licensing</a></li><li><a href="https://app.ntsa.go.ke/revalidation" class="text-gray-300 hover:text-white" target="_blank" rel="noopener noreferrer">Speed Limiter License Application</a></li><li><a href="https://app.ntsa.go.ke/revalidation" class="text-gray-300 hover:text-white" target="_blank" rel="noopener noreferrer">Passenger Body Builder</a></li><li><a href="https://play.google.com/store/apps/details?id=ke.go.ntsa&amp;hl=en&amp;pli=1" class="text-gray-300 hover:text-white" target="_blank" rel="noopener noreferrer">NTSA Self Service App</a></li><li><a href="https://app.ntsa.go.ke/revalidation" class="text-gray-300 hover:text-white" target="_blank" rel="noopener noreferrer">Conformity Assessor</a></li><li><a href="https://servicestatus.ntsa.go.ke" class="text-gray-300 hover:text-white" target="_blank" rel="noopener noreferrer">Uncollected Smart DLs and Number Plates</a></li></ul></div><div><h3 class="text-lg font-semibold mb-4 text-green-500">Call Center</h3><ul class="space-y-2 text-gray-300"><li><span class="font-semibold">Safaricom:</span> 0709 932 000</li><li><span class="font-semibold">Telkom:</span> 020 6632 000</li><li><span class="font-semibold">Inquiries:</span> <a href="mailto:info@ntsa.go.ke" class="hover:text-white">info@ntsa.go.ke</a></li><li><span class="font-semibold">Complaints:</span> <a href="mailto:complaints@ntsa.go.ke" class="hover:text-white">complaints@ntsa.go.ke</a></li><li><span class="font-semibold">DL queries:</span> <a href="mailto:dlqueries@ntsa.go.ke" class="hover:text-white">dlqueries@ntsa.go.ke</a></li><li><span class="font-semibold">Integrity:</span> <a href="mailto:integrity@ntsa.go.ke" class="hover:text-white">integrity@ntsa.go.ke</a></li><li><span class="font-semibold">Legal:</span> <a href="mailto:legal@ntsa.go.ke" class="hover:text-white">legal@ntsa.go.ke</a></li></ul></div><div><h3 class="text-lg font-semibold mb-4 text-green-500">Contacts</h3><ul class="space-y-2 text-gray-300"><li>316 Upper Hill Chambers,</li><li>2nd Ngong Avenue,</li><li>Upper Hill, Nairobi.</li><li class="mt-4">Access to Information Officer,</li><li>George Njao, EBS,</li><li>P.O Box 3602 - 00506,</li><li>Nairobi.</li></ul></div></div><div class="border-t border-gray-700 mt-6 pt-4 flex justify-between items-center text-gray-300"><p>© 2025 NTSA. 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